Welcome to CheapFlightNow! Access to, purchase of, and use of any products or services purchased through this website is subject to your acceptance of these Purchase Terms and Conditions as well as the Terms of Use of this website. By accessing, using or obtaining any content, products or services through this website, you (herein,"you" or "customer") agree to be bound by these terms and conditions. Please read the following Purchase Terms and Conditions carefully before completing your purchase through our website.
SYSTEM ERROR: In case of a system error regarding pricing of air, hotel, car rental and any other booking from CheapFlightNow website, CheapFlightNow withholds the right NOT to sell the booking at the erroneous price. Once a system error has been identified,CheapFlightNow will notify you of the right price. At the same time, CheapFlightNowwill NOT require you to purchase the erroneous reservation at the amended price.
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All Airline Tickets are non-refundable, non-changeable and non-cancellable. In limited instances, an airline may allow a ticket to be changed for a fee, plus the increased cost of the new ticket.
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All reservations are subject to availability at the time of booking. At least one adult must accompany children below the age of 18 yrs. Children 12 yrs & above are considered adults for pricing purposes.
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All tickets are subject to specific rules and regulations imposed by the individual airlines which are subject to change at any time.
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Reservations are not ticketed or confirmed until the airline has issued a ticket number. A confirming e-mail will be sent to the customers e-mail address specified indicating that a ticket has been issued. If you do not receive this confirming e-mail, then call (858-256-7198) or send an email to the Customer Service ([email protected]) indicating you have NOT received the confirmation e-mail with the airline ticket number.
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Name changes are not permitted once the reservation has been confirmed.
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Once a ticket is issued, it may not be reassigned to a different passenger or airline.
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We require up to 72 hours to process all airline tickets.
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Meal and seat preferences will be sent to the airline, but cannot be guaranteed.
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Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.
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As airlines continuously update their fares, fares are subject to change and are not guaranteed until the purchase is confirmed by the airline and a ticket number issued.
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A valid phone number and email address is required to secure your booking.
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The current maximum number of tickets per transaction is nine.
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The name on each ticket must match a valid photo ID shown at the airport.
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The customer is responsible to have all valid travel documents for overseas flights, such as: passport, visa, inoculation record, etc.
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In certain non-US/Canada departures or non US/Canada Credit/Debit Cards, CheapFlightNow may request a Credit Card authorization form along with the copy of credit card and identity proof (a Driver License and/or passport page showing photograph and signature). In case, traveler/credit card holder does not provide the requested documents within 24 hours, CheapFlightNow holds the right to cancel the reservation.
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Charges appearing in your credit card could be in the name of the airline, any one of their service providers or one of our consolidators.
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A processing fee of up to $30.00 USD may be charged for each ticket to cover varied expenses, including procurement, fulfilment, quality control and servicing of the flight ticket.
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All fare adjustments and processing fees are charged by CheapFlightNow, and will appear in your credit card as a separate charge.
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All fare adjustments and processing fees cannot be refunded back. The cancellation fee (if applicable) is charged over and above the refund charge for fees processing and fare adjustment.
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The customer agrees to pay the total charge as appearing on the final booking page, in addition to the applicable shipping charges for the paper tickets in case it is required by the airline.
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Charges on your credit card may be itemized for each customer by the airline.
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On each ticket booked by phone, a non-refundable per ticket charge of to $50.00 USD may be added by CheapFlightNow.
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Exceptions to the Service fees policy:
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Multi-city flight tickets, non-US or Canada origination, High risk/high fraud cities
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First and Business class Airline Tickets- service fee of up to $150 USD per ticket may be added to all types of passenger tickets
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High risk/high fraud cities- service fee of up to $100 USD per ticket may be added to all types of passenger tickets
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Flights originating outside the US or Canada- service fee of up to $75 USD per ticket may be added to all types of passenger tickets
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Service Fees- Representation is not made for the service fee charged. It is only for booking creation and site usage. There is no representation or warranties for booking charges as well, except for using the assistance of our phone agent in searching varied airfares and products, and for making flights bookings. Service fees might change any time and the updated fees may not reflect immediately. The actual service fee is reflected in the total price during the check out. Customer has the right to decide against making the purchase if the final price is not acceptable.
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Domestic Travel = US and Canada
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International Travel = All Non-US/Canada destinations and Originations
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Passenger Types = Adult, Infant, Child, Senior, Youth, Student, Military
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CANCEL AND REFUND
For refundable fares, a processing fee by CheapFlightNow Customer Service may be charged for all permitted cancellations.
All of airline’s service fees and airline tickets are NON-REFUNDABLE. Vacation protection insurance can be refunded within 10 days of purchase in case the travel has not begun and the customer has called the customer service of airline to cancel. All cancellations should be done via phone only. Refund requests will be accepted only after following conditions have been met:
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Traveler has applied for cancellation and refund with us and the airline rules allow for the same
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Traveler should not be a “no show”. Most no-show bookings are not eligible for refund processing from suppliers.
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Waivers are secured from the airlines by us to process the request for cancellation and refund.
For flight ticket refunds, it is difficult to provide exact date or time it may take for the refund process. All requests for refunds are processed in a sequence. Once a notification is sent to the customer service agent, an e-mail notification will be sent by us to confirm such request. However, this notification is just an acknowledgement of your request and does not automatically qualify you for a refund. Upon receiving the request, we work with the concerned airlines to arrive at a waived amount based on the rules of the airlines and then notify you the decision of the airlines. Please note that we depend on the airlines to receive refunds. After approval of refund by the airlines, it might take some additional time for the same to reflect in your credit card statement. Generally, a penalty is charged for refunds by all airlines. The entire process, from receipt of your refund request to reflection of the same in your credit card statement, might take 60-90 days. Apart from the refund penalties imposed by the airline, a fee for processing this refund will be charged by CheapFlightNow. These fees will be assessed only if the airline has authorized the refund or a waiver has been received and when such refunds are permitted by rules of the airline. In case the airline does not process your refund, we will refund you the processing fees charged by us.
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CANCEL AND EXCHANGE
All airline tickets are completely non-refundable and non-transferable. In cases where the airline does allow cancellations, a credit may be valid towards ticket purchase in future with travel on flights of the same airline. Fare difference (if any) and the applicable penalty will be added in such cases. The time constraints and expiration date of such credit should be discussed before hand with the customer service agent. All such bookings that allow for cancellation must be cancelled prior to the scheduled departure time of the flight by calling our customer service representative. We do not guarantee any cancellation. At the time of booking cancellation, a cancellation fee of $50 per person per ticket is payable to us. This fee is retained by us. The credit available must be used within a certain time period and date or you will lose the credit amount. When making a new booking, you will have to pay the applicable fare difference, airline penalties and CheapFlightNow exchange fees. All such changes are governed by the rules and regulations of the airlines. No representations or guarantees on fees or changes are provided by CheapFlightNow. Read our Refunds policy if you’re cancelling a booking or applying for refund. For changing the flight dates or routing, read more about our Change policy.
For non-refundable fares, for any change in the itinerary after issuing of tickets (in case it is permitted by the airline), following change fees is applicable.
For CheapFlightNow flexible tickets, the customer must contact our customer support for rebooking. See "CheapFlightNow flexible tickets" for full terms and conditions.
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CheapFlightNow FLEXIBLE TICKETS
The traveler must have selected and paid for this customer service at the same time as booking the trip. The flexible ticket service cannot be added after a booking is complete. Flexible ticket is CheapFlightNow's own service and does not necessarily mean that tickets are eligible to be rescheduled with the airlines. All flexible ticket rebookings must therefore be made via our customer service. The service is personal, non-transferable, and non-refundable.
To rebook, the traveler must contact CheapFlightNow customer service by telephone. The rebooking must be made at least 24 hours before the original time of departure. When rebooking, the travel must be completed within one year of the original booking.
No rebooking is complete until CheapFlightNow has confirmed it via e-mail. CheapFlightNow is not responsible for missed rebookings if they are due to the traveler's failure to contact our customer service.
The flexible ticket service allows rebooking of flights, subject to availability. If the change involves an upgrade to more expensive tickets, this fare difference shall be at the traveler's own expense. The rebooking must be with the same airline that would have provided the original transportation.
Travelers may not change the destination or departure city.
Name changes or name corrections are not permitted.
Changes to the cabin or booking class on the same flight are not permitted.
The flights must be used in the order they were originally booked.
If the new tickets are more expensive for any reason (e.g. availability, airline price changes, etc.), the traveler must pay the fare difference.
CheapFlightNow is not responsible for information about visas if the trip is extended.
When rebooking, the travel must be completed within one year from the time of booking.
The new trip may not depart within 24 hours from the time of change request.
When rebooking, CheapFlightNow takes no responsibility for any supplementary services that may have been booked directly with the airline (e.g. luggage and seat reservations).
The booking is non-refundable after the flexible ticket service has been used.
When a change is confirmed, the flexible ticket rebooking service has been used and may not be used again.
If a passenger fails to appear for any section of the journey, the rebooking option is no longer valid.
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EXCHANGE FEES
For itineraries where the airline permits changes, a change/exchange fee is charged by CheapFlightNow, along with fare difference if any and airline penalties. The total cost of the exchanged ticket can be rightly ascertained by calling our customer center. Our Ticket Exchange fees (not including airline penalty fees and fare difference)- For Domestic Travel where the Departure Date is more than 7 days away – up to $100, Domestic Travel where Departure Date is within 7 Days - $150, International Travel where Departure Date is more than 7 days away – up to $200, International Travel where Departure Date is within 7 days away $300. We make no additional representation for our exchange fees except the assistance of an agent in locating your new desired flights and making attempts to re-book new flights subject to availability and other factors.